Field Service Technician; Syracuse, NY

Join us as we empower the world to work out, creating healthier lives together. Are you a hands‑on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength
, you will manage an assigned service territory in the Syracuse, NY, region, visiting commercial and consumer customer locations to diagnose, troubleshoot, repair, and complete preventative maintenance on fitness equipment.

Remote‑based position. Applicants must live within or be willing to move to the Rochester, NY or Syracuse, NY area. No relocation benefit is being offered for this position.

• Independently diagnose and troubleshoot networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conduct preventative maintenance.
• Build strong relationships with customers and sales partners, establishing yourself as a trusted service advisor, and proactively complete service while on‑site.
• Manage daily workload and scheduling to ensure the best service for customers and business; effectively manage metrics such as tasks per day, customer resolution time, first‑time fix rate, etc.
• Travel assigned territory, primarily via company‑provided van, to efficiently deliver on key metrics referenced above.
• Manage inventory of spare parts, replenish service inventory, coordinate disposition of exchanged parts, minimize shrinkage, and maintain company‑supplied vehicle in good working order.
• Maintain accurate service records and reports on equipment problems in the field and complete expense reports promptly.
• Attend installs and regional trade shows.
• Work in compliance with Life Fitness Health & Safety procedures.
• Perform other duties and responsibilities as assigned.

• 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity.
• High school diploma or GED required;
  Associate's degree in electronics or a technical degree preferred.
• Ability to adapt quickly, multi‑task, and thrive in an independent, deadline‑driven environment as part of a geographically distributed team.
• Proficiency in diagnosing and troubleshooting electro‑mechanical, networking, and A/V technologies with strong knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC/DC power systems, etc.
• Ability to build great relationships with internal and external customers.
• Strong organization skills, attention to detail, results orientation, and accountability.
• Excellent communication skills (verbal and written) and the ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred; basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required.
• Must be able to lift up to 100 pounds, push and pull equipment, and carry up to 50 pounds over 100 feet; must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid and unrestricted state driver's license. Ability and willingness to travel up to 85% of the time via automobile and occasionally via airplane.

• Salary range $53,800 – $75,600 annually (U.S. applicants); actual salary may vary based on experience and location.
• Non‑exempt position eligible for overtime in accordance with applicable law.
• Eligible to participate in Life Fitness / Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility.
• Mobile allowance to offset personal cell phone costs for business purposes.
• Comprehensive benefits including 401(k) with 4% employer match; medical, dental, and vision insurance; parental, medical, and military leaves; paid time off; 12 paid holidays; paid vacation beginning at 13 days; paid sick leave; short‑term disability; optional long‑term disability; health savings account; health care and dependent care reimbursement accounts; life and supplemental insurance; hospital indemnity; identity protection; legal services; adoption assistance; tuition assistance;
  
  commuter benefits; employee discounts; and employee assistance program.

Life Fitness / Hammer Strength is an equal‑opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment, and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.