Technology Field Support Specialist - SITECH Northeast

Technology Field Support Specialist - SITECH Northeast

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford, MA, the Milton CAT team has over 950 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries.

Location:

Syracuse, NY
Department:
Machine Sales

Employment Type:

Full Time Non-Union

Work Hours:

1st Shift
Requisition Number: 16-0054

SITECH Northeast is seeking an experienced Technology Field Support Specialist. The Technology Specialist is responsible for the support of Trimble machine control technology on earthmoving and paving machines within our New York territory. The ideal candidate will have experience with troubleshooting electrical systems and an ability to operate machines performing construction tasks. The hire will provide their own basic mechanic’s tools, while SITECH Northeast will provide specialized tooling and a vehicle.

• Enhance and grow existing customer relationships by promoting the complete Trimble technology portfolio in an effort to increase the penetration rate of Trimble technology within the organization.
• Provide technical guidance, pre-sale application analysis, product specification, and customer demonstrations for construction machine control and related applications in the designated territory.
• Provide after-sale support and troubleshooting to ensure timely follow-up and resolution to customer issues.
• Properly install and update equipment, check cables and connections to the hardware.
• Diagnose hydraulic and electrical issues that affect the performance of the machine control system.
• Operate various types of earthmoving machines to assist in troubleshooting and customer training.
• Understand how a construction project is built and what it takes to apply Trimble technology to foster more efficient construction techniques.
• Apply acquired survey knowledge to solve performance and accuracy deficiencies in the field.
• Train customers and employees in a classroom and or jobsite.
• Manage required support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.
• Maintain a high standard of ethics, abiding by all company policies.
• Travel will be necessary on a weekly basis. Overnight travel may be required up to 30% of the time as warranted for training, company meetings, customer visits, etc.
• Performs related duties as assigned.

• High school diploma or GED equivalent. Two year degree in Technician or diesel mechanic school a plus.
• One year of machine repair experience.
• Ability to change priorities and remain productive in a fast‑paced work environment.
• Perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Proficient in the use of a computer and related Microsoft software.
• Ability to read technical manuals and prepare reports.
• Ability to operate a variety of equipment.
• Flexible to work after hours when needed to meet customer needs.
• Excellent written and verbal communication skills.
• Valid driver’s license and a safe driving record.
• Attend training meetings and workshops, which may require overnight stays.

• Heavy equipment service/maintenance knowledge with a focus on electrical.
• Knowledge of construction machinery and its applications by our customers.
• Engineering knowledge of the Machine Control and Guidance operation is beneficial.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Apply Online -

Resumes that are mailed, emailed or hand-delivered to SITECH Northeast or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part…