Senior Field Service Representative

Overview

Saab, Inc. is seeking an experienced Senior Field Engineer with a broad technical background and proven experience deploying, maintaining, and troubleshooting radar, command and control (C2), and/or weapons systems in dynamic operational environments worldwide. This is a hands-on role requiring frequent short-notice domestic and international travel. Deployments may exceed two months per assignment, with total travel reaching up to 50% annually.

Candidates must be comfortable operating effectively in demanding, mission-focused settings.

The ideal candidate brings strong technical problem-solving skills, a collaborative mindset, and a genuine desire to support others. They are comfortable training fellow engineers and customers through both formal instruction and on-the-job mentorship. This position offers the opportunity to work with cutting-edge defense technologies while directly contributing to operational readiness and mission success.

• Diagnose, troubleshoot, debug, and repair complex electro-mechanical systems using technical manuals, schematics, and reach-back engineering support as required.
• Perform on-site software installations, system updates, and support data collection activities for technical analysis and issue resolution.
• Independently investigate and resolve complex system, hardware, and software issues and collaborate with cross-functional teams when escalation is required.
• Serve as the escalation point for issues that first-line technicians cannot resolve, identify root causes, and implement corrective actions.
• Document and report design, reliability, maintenance, and software issues to engineering teams to support continuous product improvement.
• Act as the primary customer interface while on site, provide technical leadership, status updates, and professional representation of the organization.
• Support other functional areas, including system installation, customer training, and operational readiness activities.
• Deliver training to customers on the operation and maintenance of Saab products.

Compensation Range: $92,200 - $115,300

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

• A Bachelor’s degree (preferably in an engineering discipline) with 5+ years of experience, or a Master’s degree with 3+ years of experience, or 8+ years of relevant military experience in radar, C2 systems, or weapon systems.
• Must hold a current U.S. DoD SECRET clearance.
• Must have the ability to lift and remove or replace components weighing up to 50 pounds or more.

• Experience operating, integrating, maintaining, troubleshooting, and repairing complex weapon systems and/or command and control (C2) components.
• Perform preventive and corrective maintenance in accordance with established technical procedures and maintenance standards.
• Demonstrate the ability to identify, develop, and execute troubleshooting or maintenance actions that extend beyond written procedures when required.
• Apply advanced analytical and problem-solving skills to diagnose and repair radar subsystems, hardware, and operating systems.
• Proficiency in the use of standard diagnostic and test equipment, including digital multimeters (DMMs) and oscilloscopes.
• Identify system performance degradation and provide actionable recommendations to restore functionality, improve reliability, or enhance overall system performance.
• Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

• Saab provides an excellent working environment offering…