Product Support Manager

Job Description

Arcom Digital, LLC., the leading manufacturer of Cable Television performance test equipment, has an immediate opportunity for a Product Support Manager. General responsibilities include assisting with all aspects of product development, assembly, test, and repair definition, and both internal and external customer support of all Digital and RF Cable System monitoring products.

Project management, personnel leadership, and the ability to understand and diagnose analog and digital circuit issues to component level is required. An understanding or experience with Linux OS, Networking, and multi-paradigm programming is desired.

Position will be based at Arcom Digital’s main office, in East Syracuse, NY. The job will be 8:30am4:30pm M-Fr with standard expected benefits.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Bachelor’s degree in Engineering, with strong preference towards Electrical Engineering.

Past work experience in CATV or similar electronics based fields. Experience in the full production life-cycle of new and existing products.

Product Development – Review proposed designs, test prototypes and communicate results to Design Engineering. Coordinate field test samples. Catalyze product design adjustments and improvements from bench and field test results, or other experiences. Direct internal and external contract mechanical engineering regarding product development and improvement.

Manufacturing/Assembly
- Define, document, implement, and support all process steps and fixturing.

Engineering
- Define and support Document Control. Develop/define product specifications. Define, coordinate, and participate in product testing for Arcom, customers, and various governing bodies.

Product Repair
- Staff and oversee in-house component level product repair. Define and support contract repair facilities.

Personnel development and leadership. Occasional customer and sales support travel. Remain flexible to accept other projects and challenges as they arise. Internal and External Customer Support – Train Sales Engineering and customers, and support training efforts on correct operation. Develop user manuals. Participate virtually in customer Touchpoint meetings and support both customer and Sales Engineering challenges. Work with Design Engineering to develop improvements to support customer needs.

Support Sales Engineering with system and device troubleshooting.