Advisor, Entertainment & Gaming, Customer Service Rep

Thrive Syracuse Advisors play an essential role in creating an exceptional and educational experience for every guest. This position emphasizes personalized consultations, strong community engagement, and a commitment to our values of advocacy and wellness. You’ll be responsible for guiding customers through their cannabis journey, promoting our curated selection of locally produced products, and fostering trust and loyalty with every interaction.

If you’re ready to contribute to a brand that stands for wellness, advocacy, and growth, apply now to become a Thrive Advisor. Together, we’re building a brighter future for cannabis and the communities we serve. What sets us apart at Thrive Syracuse is our commitment to community reinvestment. That’s why each purchase at Thrive Syracuse supports the Center for Community Alternatives (CCA).

With this partnership, CCA’s Cannabis Recovery Institute creates a more inclusive cannabis industry through legal aid, reentry, workforce development and holistic support for justice-impacted New Yorkers affected by the War on Drugs.

• Deliver outstanding customer service by personalizing consultations and sharing knowledge about our product offerings.
• Build rapport with customers while understanding their needs and goals to make tailored recommendations.
• Consistently achieve daily/weekly sales objectives/KPIs by seeking opportunities to introduce new and alternative products to customers.
• Ensure all transactions are accurately completed in our POS system in compliance with state and local regulations.
• Stay informed on cannabis products, including cannabinoids, terpenes, and consumption methods, to educate customers effectively.
• Make suggestions to the leadership team about how to improve sales and operations through proper channels.
• Remain highly in tune with product assortment, product availability, and trends.
• Remain informed with operational updates, active and upcoming specials and product drops, and transfers and clarifies information to fellow team members.
• Promote the mission of Thrive by sharing how purchases support community‑driven initiatives.
• Foster a welcoming space for new and experienced cannabis consumers alike.
• Comply with all safety and security protocols for dispensary staff.
• Perform assigned administrative tasks.
• Answer phones, respond to voicemail, and respond to customer communications as assigned.
• Establish on‑going relationships with dispensary customers and complete customer profiles to assist in future sales and service opportunities.
• Maintain knowledge on new and existing products via training, documentation, and cross‑training with management.
• Support in‑store operations by maintaining a clean, organized, and compliant environment.
• Assist with inventory management, including product stocking and display setup.
• Conduct timely and accurate deliveries of cannabis products to customers, ensuring a positive representation of Thrive.
• Verify customer identification and ensure accurate order fulfillment during each delivery.
• Follow strict protocols for the safe and secure transport of cannabis products, maintaining compliance with all legal and regulatory requirements.
• Maintain accurate delivery logs and promptly report any issues, such as failed deliveries, to store management.
• Conduct pre‑ and post‑delivery vehicle inspections and ensure the vehicle is properly maintained and clean.
• Communicate with customers regarding estimated delivery times and resolve any inquiries courteously.
• Uphold Thrive’s mission by representing the brand professionally and respectfully at all delivery locations.
• Ensure all sales processes meet state regulations and Thrive SOPs.
• Other duties as reasonably assigned by direct supervisor or manager on duty.
• Complies with all safety and security protocols for dispensary staff.

I further understand that submitting this application does not guarantee an offer of employment and that Thrive Syracuse is an equal opportunity employer committed to fostering a diverse and inclusive workplace.