Equipment Service Advisor

Position:Equipment Service Advisor
Location: Syracuse, NY
Salary: $21-$24 per hour
Job Type: Full-time

• Greet customers in a professional and friendly manner, ensuring a positive first impression.
• Open and manage repair orders, accurately documenting customer concerns and vehicle information.
• Communicate with customers regarding repair status, estimated completion times, and any changes or additional work needed.
• Coordinate with technicians to clarify repair requests, verify coverage, and prioritize work based on urgency and shop capacity.
• Prepare and review repair estimates, obtain customer authorization, and ensure all documentation meets manufacturer and company requirements.
• Review completed work orders for accuracy, ensuring proper labor, parts, and warranty coding prior to invoicing.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with the Parts Department to ensure timely parts availability and minimize repair delays.
• Ensure warranty paperwork is properly completed and submitted according to OEM and dealership guidelines.
• Maintain organized files and accurate service records.
• Promote service department specials, preventive maintenance, and additional repair recommendations as appropriate.
• Uphold dealership standards for safety, cleanliness, and professionalism. Opens, reviews and closes repair orders

• Previous equipment or heavy truck dealership experience preferred
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.