Part Time Teller; -South Ave branch

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

• Educate customers through shoulder‑to‑shoulder digital demonstrations and identify self‑service opportunities that meet their needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring to address immediate needs.
• Accurately balance and process transactions efficiently following Bank Policy.
• Take ownership of escalated account service issues until resolution; complete and accurately log all complaints in the appropriate system.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer duties.
• Process customer/account maintenance accurately.
• Complete Consumer AML, BSA, KYC related activities.
• Adhere to compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and regulator‑raised issues.
• Complete other related duties as assigned.

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It exemplifies empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the company’s culture and brand. The role interacts with internal bank areas to ensure branch‑related operational issues are resolved efficiently and accurately, stays current on operational changes, and demonstrates good risk management decisions to assist the branch in managing preventable losses and reducing fraud.

• High school diploma or equivalent (GED) and minimum six months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized.
• Proven time‑management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

The pay range for this position is $18.00 – $26.21 hourly (USD).

Syracuse, New York, United States of America