Float Teller (Fairmount branch

Overview

As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff as needed.

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at moments that matter most.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s needs.
• Actively engage in lobby management, greet customers, and proactively inquire and take ownership to address the customer’s immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account service issues until resolution and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML, BSA, and KYC related activities.
• Adhere to applicable compliance/operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
• Complete other related duties as assigned.

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems promptly while demonstrating empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of our culture and brand. You will interact with appropriate areas within the bank to ensure branch-related operational issues are resolved efficiently and accurately, stay current on operational changes, and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Not applicable.

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to travel between branches on an as-needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time-management skills
• Proven prioritization skills
• Proficient with internet user-level technology

• Bilingual based on branch needs

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5 lbs-30 lbs
• Ability to read fine print
• Ability to interact with customers in an open face-to-face work environment

$18.00 - $26.21 hourly (USD).

Syracuse, New York, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug-free workplace.