Complaint Investigator, DPW

Complaint Investigator, DPW

Syracuse, NY 13210 | $43,637 - $48,987 a year | Full-time | In-person

** EQUAL OPPORTUNITY EMPLOYER**

** Women and Minority Applicants are encouraged to Apply**

** City of Syracuse Residency required. You must establish residency within six (6) months of the date of hire.**

The City of Syracuse Department of Public Works is seeking qualified applicants for the position of Complaint Investigator.

• Receives and investigates all complaints pertaining to city services through field inspections, interviews and other sources of information.
• Determines which complaints require personal attention and those that can be referred to appropriate department for immediate attention.
• Provides information about city departments, takes complaints, and receives requests for service from the public, walk-in constituents, and other city departments.
• Prepares complete and comprehensive field investigations and follow-up reports.
• Prepares and maintains accurate and up-to-date files on all complaints received, action taken by department and final disposition.
• Enters and maintains all complaints and service requests into the system including all follow-up bureau action and final results.
• Refers cases to executive office for final determination where necessary.
• Determines work assignments for litter crew and evaluates daily work progress.
• Supervises temporary and summer employees assigned to the Information and Service Request Bureau.
• Assists in training of new employees and temporary employees.
• Issues and renews handicapped parking permits.
• Uses a data entry terminal or personal computer for filing or obtaining information.
• Responsible for making recommendations for better ways to utilize and improve current data and filing systems to improve function of the office and service to the community.

• Good knowledge of city, county, state and federal services.
• Good knowledge of principles, practices and methods employed in investigation.
• Working knowledge of personal computer capabilities and operations.
• Ability to meet and effectively deal with the public and other departments in a professional manner.
• Ability to obtain information through interviews and observation.
• Ability to establish effective working relationships with coworkers, superiors and the public.
• Ability to interpret and apply laws, codes and regulations of department or agency under investigation.
• Ability to prepare clear and concise reports.
• Must have strong written and oral communication and personal relation skills.
• Ability to assign, supervise and review the work of clerical employees.
• Ability to understand and carry out complex oral and written instructions.
• Must have analytical and decision making skills.
• Ability to supervise subordinates in a manner conducive to full performance and high moral.
• Physical condition commensurate with the demands of the job.

Promotional:

• One (1) year of permanent competitive class status in the title of Clerk II or Typist II; or,
• Three (3) years of permanent competitive class status in the title of Clerk I or Typist I.

Open Competitive:

• A) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate's Degree; or,
• B) Two (2) years of work experience, or its part-time equivalent, in investigation, customer service, or in a position that involved responding to people's needs in an advocacy role; or,
• C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

• Are you a resident of the City of Syracuse? You must establish residency within six (6) months of the date of hire.