Care Manager II - Children's Health Homes

Care Manager II - Children's Health Homes

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Job Summary

The Care Manager II services youth and adults in their community setting with the goal of reducing and preventing emergency room visits, hospitalizations, and decreasing overall Medicaid costs. As a lead member of the team responsible for the client, this role utilizes assessments, care planning, linkage to services and community resources, advocacy, and support to coordinate services for adults, youth and families using person‑centered and family‑driven care strategies.

Essential Job Functions

• Responsible for comprehensive assessments, outreach and engagement, service and treatment linkage and coordination for assigned youth, adults and families.
• Partner with referral sources to engage youth, adults and families and build an interdisciplinary care team to support the member in meeting their needs.
• Facilitate monthly face‑to‑face visits with adults, youth, family, and their interdisciplinary care team, for assigned caseload.
• Conduct initial and ongoing assessments to assist with accomplishing member’s goals and needs within program requirements.
• Create, implement, evaluate, and modify individual service plans to meet assessed client’s unique needs as a member of a multi‑disciplinary team.
• Refer members to applicable agency services and community programs such as outpatient counseling, dental provider, and primary care providers.
• Support members who transition between systems and services (e.g., hospitalizations, inpatient stays, residential settings, housing needs).
• Establish and maintain productive working relationships with community service providers to facilitate referrals and service evaluations.
• Maintain required contact with members, families, and the interdisciplinary team and facilitate team meetings.
• Serve as a liaison between the program and other internal and external resources, ensuring information is shared with the Care Team.
• Maintain and update all necessary records, forms, reports, and summaries in member files according to agency and funder standards.
• Travel across different counties within the region to serve members as required.
• Perform other duties as assigned.

Education & Experience

• Minimum bachelor’s degree.
• Minimum 2 years of experience in a human services or related position supporting youth, adults and families.

Special Requirements

• Unrestricted, valid NYS driver’s license for a minimum of 1 year with a clean driving record and minimum insurance coverage meeting agency standards.
• Children’s Health Home only:
  Must receive CANS certification score of 70 within 3 months of hire and annually thereafter.

Knowledge, Skills & Abilities

• Demonstrate the highest standards for ethical and professional conduct at all times.
• Knowledge of all federal, state, and local statutes, regulatory agency standards and Hillside policies.
• Ability to manage multiple tasks and large caseloads simultaneously.
• Ability to manage scheduling visits with high volume caseload and complete tasks by funder deadlines.
• Ability to de‑escalate and manage crisis situations both in‑person and by phone.

Physical Demands & Work Environment

• Must be able to work a variable schedule including evenings and weekends.
• Sitting (up to 6 hours), occasional standing (up to 2 hours), occasional walking (up to 2.5 hours), driving (several times a week up to 6 hours), continuous balancing (up to 8 hours).
• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours).
• Weekly lifting up to 10–15 lbs on a daily basis.
• Manual dexterity required, including frequent ability to grasp in both hands, and continuous use of fine manipulation skills in both hands (approximately 1–2.5 hrs).
• Occasional exposure to dust, fumes, gases, chemicals, or smoke.
• Ability to change positions as needed.

Compensation

$21.50 minimum pay rate, $31.00 maximum pay rate, based on experience.

Special Considerations

While Hillside is a restraint‑free environment, staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. in “life or limb” situations. Restraint may last up to 15 minutes and may require repetition as necessary.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider