System Support Specialist

Overview

The System Support Specialist participates in the development of workflows, system configuration, change documentation, and training staff on application functionality. Duties include daily and monthly reporting on pharmacy outcomes along with website management, assisting operational leaders in implementing workflow changes, analytics work related to business continuity, IT compliance, and generating reports related to quality improvement projects addressing opportunities for error reduction and performance improvement related to the specialty pharmacy services covered under the scope of accreditation including but not limited to compliance monitoring.

Must employ excellent communication skills in sharing information with users within department.

Bachelor's degree in Information Technology, Business or related, and two years of experience with network administration tasks such as routers, switches , firewalls and infrastructure; or equivalent combination of education and experience. Excellent written/oral communication, organizational, analytical, and computer skills required.

Experience in providing analysis and quantitative/qualitative study designs, utilizing SQL Server tools to review database schema diagrams and data elements and develop database queries to create custom Pharmacy data reports preferred.

8:00am-5:00pm other hours as needed based on operational need

Location:

Syracuse

Department:
Information Management & Technology;
Management & Professional

Employment Type:

Full-time

Opening on:
Jan 30 2026

Program/Unit:
Pharmacy-Retail;
State of New York; TH Instructional Support Specialist, NSSL3; 88069; UUP (State University Professional Services Unit)

Recruitment Office:
Human Resources