Hospital Patient Services Clerk

Job Summary

Responsibilities include but are not limited to: PAS Registration Floater that must conduct courteous and professional patient interviews across PAS registration sites:
Community Campus, UH Central Registration, Emergency Departments, Outpatient Registration, Pre‑Registration, 550 Harrison Center and UHCC. Completes insurance eligibility verification and obtains authorizations for emergency admissions, elective procedures and elective admissions. Conducts quality analysis of registrations, works claim edit and account level work queues, and acts as a liaison between the end users and training team. Meets accuracy rate within established guidelines.

Provides flexibility in schedule to accommodate staffing needs of the department. Participates in cross‑training in other admitting areas. Prioritizes work and handles stressful situations. Performs support functions as necessary such as filing, assists supervisor in new employee training, etc. Strong customer service skills are necessary.

The NYS Department of Civil Service has developed the Hiring for Emergency Limited Placement (HELP) Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.

• Eligible list or eligible for transfer (NYS Department of Civil Service)
• Promotional: Qualified employee of the State University of New York with one year of permanent competitive or 55‑b/55‑c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1
• Open Competitive (Non‑competitive, NY HELPS): Two years of full‑time clerical experience in a health care setting; or two years of full‑time secretarial experience in a health care setting; or two years of full‑time patient care experience in a health care setting

Schedule based on a 40‑hour work week. Monday‑Friday 11 am‑7:30 pm, must be available until 11 pm.

• The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.

Position status:
Varies

Salary: $42,641

Recruitment Office:
Human Resources