Patient Service Representative - Hill Medical Center

Job Summary

The Front-End Patient Service Representative (PSR), in our Primary Care/Internal Medicine Division, serves as the first point of contact for patients and visitors. This position is responsible for delivering exceptional customer service while performing a variety of administrative and clerical tasks to support patient care. The PSR manages patient registration, appointment scheduling, insurance verification, and front-desk operations to ensure smooth patient flow and a positive experience.

• Greet patients, families, and visitors in a professional, friendly, and courteous manner.
• Check in and register patients for appointments, confirming demographic and insurance information.
• Schedule and confirm appointments, follow up on cancellations, and manage waitlists.
• Verify insurance eligibility, obtain pre-authorizations when required, and collect copayments or balances.
• Maintain accuracy and confidentiality of patient records in compliance with HIPAA and organizational policies.
• Communicate effectively with clinical and imaging staff to coordinate patient flow and minimize wait times.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist patients with forms, way finding, and understanding pre-procedure instructions.
• Monitor and maintain front-desk supplies and patient-facing materials.
• Escalate patient concerns or service issues to management as needed.
• Participate in department meetings and training sessions to stay current on processes and protocols.

Associate’s Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.

Work Days:
Monday through Friday daytime hours

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

G3: $18.75 - $28.40

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office:
Med Best Medical Management