Outpatient Administrative Specialist

Job Summary

• Manage incoming new patient referrals and assist with standardized patient check‑in and check‑out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation.
• Complete FMLA and Disability forms as needed.
• Process incoming/outgoing patient appointment referrals for all providers and schedule complex multiple provider appointments.
• Provide administrative support to ambulatory patient care functions, collect patient co‑pays, manage denial process and assist with other front desk tasks.
• Work with/advises patients on insurance carrier requirements, including services not covered, and obtain necessary documentation.
• Understand the need for ABN’s and Waiver of Liability.
• Answer calls and obtain insurance authorizations as needed.
• Prioritize incoming mail, faxes and correspondence and accept assignments to other areas as needed.

• Associate’s Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience.
• Working knowledge of medical terminology and familiarity with medical coding.
• Excellent written/oral communication skills and ability to multitask in a high volume setting.
• Excellent phone customer service and strong computer skills.

• Working knowledge of computer systems such as Epic, Word, Groupwise, etc. and understanding of insurances and referrals.

Monday through Friday

Recruitment Office:
Human Resources