Medical Receptionist II PCC West Family Medicine

Job Summary

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.
Vision
:
To be world-renowned for passionate patient care and outstanding clinical outcomes.
Core Values
:
In the spirit of good Stewardship, we heal by practicing Compassion through our kindness, concern and genuine caring, Reverence in honoring the dignity of the human spirit, Excellence in expecting the best of ourselves and others, Integrity in being and speaking the truth.

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Performs critical job functions that lead to a stream‑lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and completes job functions by established review date
• Works collaboratively with staff and management
• Maintains confidentiality related to patients, family and employees and information specific to service area
• Answers the telephone and routes calls to proper person; when personnel are unavailable records and delivers messages
• Uses appropriate diction and grammar in conversations
• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
• Customer service orientated
• Adheres to hospital confidentiality statement
• Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day‑to‑day operations of specific service or environment
• Maintains a safe and secure environment
• Displays competency related to performing job skills, including PC terminals, telephones, copier, e‑mail system, fax machine

• High school graduate or equivalent; business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education; updates and maintains knowledge and skills related to specific areas of expertise
• Multi‑line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies; solid understanding of service‑related terminology
• Good communication skills both oral and written as well as good interpersonal skills required
• Customer service orientated

Office setting – exposure Class I or II; service specific. Light work – standing, walking, sitting, and lifting. Work Contact Group:
All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

$19.00–$26.85 per hour. Pay is based on experience, skills, and education. Exempt positions under the FLSA will be paid within the base salary equivalent of the stated hourly rates. Pay range may vary within the stated range based on location.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. EOE including disability/veteran