Supervisor, Patient Access

Employment Type:Full time
Shift:Day Shift
Description:Monday - Friday from 8a-4:30p

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.

• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessityrequirements.

• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.

• Resolves patient questions regarding payment requirements/charges referred by the registrars.

• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

• Bachelors or AAS degree is a plus. High school graduate a must

• Two (2) to three (3) years of experience working in a Pre-service or Patient Access operations with supervisory orlead responsibilities.

• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year ofhire.

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / orsmell. Occasional

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns,chemicals, radiation, sharp objects, etc.). Occasional

• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

• Exposure to interruptions, shifting priorities & stressful situations. Frequent

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

• Perform manual dexterity activities & / or grasping / handling. Frequent

• Ability to climb, kneel, crouch & / or operate foot controls. Occasional

• Use a computer / other technology. Continuous

• Sit with the ability to vary / adjust physical position or activity. Continuous

• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

• Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

• Ability to provide assistance in the event of an emergency. Occasional

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
  
  Occasional

• Lift a maximum of 30 pounds unassisted. Occasional

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & externalenvironmental conditions. Occasional

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulatingpatients). Occasional

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
  
  Occasional

• Lift a maximum of 30 pounds unassisted. Occasional

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

• Encounter a clinical / patient facing / hands…