HR Representative

Pay Range

$21.40 - $23.00

S4

Non-exempt

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

Not Applicable

Under general supervision, the Human Resources Shared Services Representative delivers first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise.

The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service.

• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 1‑2 years’ experience in Human Resources preferred.
• Specialized knowledge in Benefits, HRIS or Compensation preferred.

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.
• Excellent interpersonal skills and an ability to work collaboratively with various levels.
• Detail oriented, with the ability to multi‑task and work in a deadline driven environment.
• Exceptional written and analytical skills.
• Ability to maintain confidential information.
• Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
• Possess a strong sense of urgency as part of the daily work style.
• Ability to work well independently and as part of a team.

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk‑in requests.
• Distribute action items as needed and escalatre complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I‑9, social security, etc.).
• Seek continuous process improvements utilizing HR tools and knowledge of tasks.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations.
• Participate and lead special project work for HR.

Not Applicable

Not Applicable

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.