Help Desk Analyst II

Join to apply for the Help Desk Analyst II role at Carrols Corporation
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Carrols Corporation, headquartered in Syracuse, NY, is a subsidiary of Restaurant Brands International, Inc. (RBI). Carrols operates over 1,000 Burger King restaurants.

$25.00/hr - $26.00/hr

• Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
• Install/update hardware and software to resolve system related issues per established procedures
• Diagnose and document system related issues in a timely and efficient manner.
• Follow-upon unresolved issues to ensure timely resolutions.
• Adjust activities based on call volume fluctuations.
• Interpret user problems and recommend solutions.
• Escalate unresolved issues to the correct resource.
• Ability to organize and prioritize tasks to ensure timely problem resolution.
• Flexible work hours.
• Other duties as assigned.

• 2+ years of experience in an IT support/Help Desk support role.
• Experience with Help Desk software and remote support tools desired.
• Retail experience to include POS and Back Office management applications including inventory systems.
• Experience in a multi-shift or 24/7 environment preferred.
• Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred.)
• Good understanding of LAN, WAN and Wi-Fi
• Good analytical skills
• Work well under pressure with minimal supervision.

The pay range for this position is $24.00- 26.00 per hour depending on experience. Pay is to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting