Operations & Systems Analyst

The Operations & Systems Analyst is responsible for ensuring data accuracy, integrity, and security within assigned systems. Document workflows, processes and system configurations to support operational transparency and decision-making. Test system changes. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Monitor vehicle inspections to ensure state/federal compliance.

Education and Experience

* Strong analytical and problem-solving skills.

* Excellent written communication and documentation abilities.

* Experience with workflow development, process mapping, or system testing.

* Ability to collaborate with cross functional teams.

* High attention to detail and commitment to accuracy.

* Familiarity with operational systems, databases, or enterprise software (preferred).

Skills and Knowledge

* Excellent organizational skills, proactive and comfortable navigating both technical systems and operational processes.

* Prioritizes clarity, consistency and continuous improvement.

* Excellent Microsoft Office and Adobe skills.

* Familiarity with data analytics interpretation and documentation.

Responsibilities

Ensure Data Accuracy & Integrity

* Maintain high-quality data across operational systems by performing regular audits, validating inputs, and resolving discrepancies.

Document Processes and Procedures

* Create, maintain, and update clear documentation including workflows, standard operating procedures (SOPs), training materials, and system guides to support consistent execution across teams.

Test Systems and Tools

* Conduct functional testing of new or updated systems, software, and operational tools.

* Identify issues, validate fixes, and ensure readiness prior to deployment.

Develop Process Improvements

* Analyze existing workflows to identify inefficiencies or gaps.

* Recommend and implement enhancements that improve accuracy, speed, or customer experience.

Monitor Performance and Reporting

* Track key performance indicators, system usage, and operational metrics.

* Provide regular reports and escalate issues that require corrective action.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.