IT Field Technician

Field Technician Summary

A remote Field Technician in the Syracuse, NY area will travel to dental offices in the assigned region to assist with technical issues. You will build client relationships, provide exceptional customer service, and offer both on‑site and remote support for a wide range of hardware, software, peripheral equipment, and specialized dental imaging products. Routine maintenance, installations, and troubleshooting are also part of the role.

• Provide excellent customer service via phone, remote, and on‑site technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end‑user devices
• Provide ongoing user training and self‑fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user account setup
• Run network lines, punch down cable, and terminate RJ45 connections
• Provide Saturday coverage as part of an on‑call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration for clients’ printers, wireless networks, print queues, antivirus and firewall programs, Windows operating systems, Microsoft Office, Office 365, Apple OS, and more

• Excellent verbal and written communication
• Proven time‑management skills
• Proven reliability and the ability to work independently
• Excellent customer service skills
• Problem‑solving and troubleshooting skills
• 1–2 years of tech support experience
• 1–2 years of customer service experience
• Bachelor’s degree in Information Technology or Computer Science is preferred
• Must have reliable transportation

Monday through Friday 8:00 am – 5:00 pm and rotating Saturday coverage

This is a hybrid role that requires onsite visits to our clients in and around Syracuse, NY. Candidates should reside in the Syracuse area and have reliable transportation.