Help Desk Supervisor

The North Syracuse Central School District is seeking applicants to fill the position of Help Desk Supervisor at the Administrative Office Building.

Projected start date - 7/6/26

This will be a provisional Civil Service appointment.

Location:

North Syracuse Central School District - District Office

Position Type:
Full-Time, 12-Month

Projected Start:
July 6, 2026

Salary Range: $68,000 - $78,000 (Based on Experience/Union Contract)

Position Summary
North Syracuse Central School District is seeking a highly organized and leadership-driven Help Desk Supervisor to lead our front-line technical support team. You will be the direct supervisor for our building-level Technology Teaching Assistants (TAs) as well as manage our district-wide hardware lifecycle and inventory. This is a hands-on, working supervisor role designed for a leader who can balance high-level personnel management with active technical troubleshooting.

Key Responsibilities

1. Staff Leadership & Supervision

? Direct Oversight:
Manage, schedule, and evaluate the performance of TAs assigned to each district building.
? Mentorship:
Act as the primary escalation point for TAs, providing technical guidance and ensuring professional growth.
? Workflow Coordination:
Monitor and assign tickets via Manage Engine:
Service Desk Plus ticketing system, ensuring timely resolution and high levels of end-user satisfaction for teachers and staff.

2. Inventory & Lifecycle Management

? Asset Tracking:
Maintain a comprehensive and accurate inventory of all district hardware (Chromebooks, laptops, interactive displays, peripherals).
? Lifecycle Planning:
Develop and execute multi-year replacement cycles to ensure classroom technology remains current and functional.
? Procurement & Excess:
Manage the intake of new equipment and the legal "excessing" and disposal of obsolete hardware in compliance with NYS regulations.
? Budget Alignment:
Map future equipment needs to assist the Director of Technology in annual budget forecasting.

3. Technical Operations

? Conduct follow-up evaluations to ensure incident resolution meets district standards.
? Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems used by faculty and staff.
? Assist in the development of "Knowledge Base" materials and self-service aides for staff and students.

Minimum Qualifications
? Option A:
Bachelor's Degree in Computer Science (or closely related field) AND one (1) year of professional-level work experience in a supervisory capacity in a Help Desk or user support environment.
? Option B:
Associate's Degree in Computer Science (or related field) AND three (3) years of professional-level work experience, including one (1) year in a supervisory capacity in a Help Desk or user support environment .
? Option C:
Five (5) years of professional-level work experience in a Help Desk/User Support environment, including one (1) year in a supervisory capacity in a Help Desk or user support environment.

Preferred Skills

? Proven experience managing 1:1 device deployments (specifically Google/Chromebook environments).
? Familiarity with Information Technology Infrastructure Library Service Lifecycle and process mapping.
? Strong interpersonal skills and the ability to "translate" technical concepts for non-technical instructional staff.