Audio Visual​/Videoconferencing Onsite Support Technician

Position Overview

The Audiovisual (AV) and Videoconferencing (VC) Onsite Support Technicians will provide support for the Law Firm’s New York City and Northern California Offices. This position will offer an enhanced level of service, manage policies and procedures, SOPs, and mentor existing personnel as scheduling and day-to-day objectives allow.

Day-to-Day Support

• Supervise and troubleshoot AV/VC equipment problems, coordinating with outside vendors as appropriate.
• Perform preventive maintenance for conference rooms if required.
• Ensure all AV/VC equipment is on the same software version and install software on all local equipment as new releases are available; coordinate updates with authorized client and IMT personnel to meet client standards and operational requirements, including adherence to the firm’s Change Control procedures.
• Track all support requests.
• Operate audiovisual systems and equipment during designated meetings as needed.
• Support highest priority meetings such as Town Hall, Pro Bono, Business Development, and other special meetings.

Client Service

• Work within mutually agreed procedures, processes, and workflows by client and IMT to support meetings and end‑users.
• Follow established client SOPs.
• Meet with internal client end‑users or support staff before meetings to understand requirements for audiovisual system usage.
• Operate equipment for meetings requiring an operator.
• Provide immediate or emergency in‑person problem resolution when necessary and elevate unresolved problems to the IMT help desk or other vendor resources.
• Proactively identify procedural or technical improvements to elevate client service levels.

Training

• Coordinate and conduct informal training sessions as time permits to educate end users and staff on conference room capabilities and best practices.

Administrative Services

• Maintain and provide timely reporting to client technical staff.
• Track and document daily activity per IMT requirements.
• Remain familiar with all client SOP measurements and metrics.
• Administer quarterly business reviews and updates.

Supplemental Audiovisual Technical Support

• Escalate unresolved issues to the IMT AV help desk.
• Assist the help desk in qualifying the problem and coordinating the service visit by an IMT technician.
• Act as the primary contact between client and supplemental IMT technical support.
• Serve as a catalyst for problem resolution from a technical support standpoint.

• At least 5 years’ experience as an AV/VC technician.
• Strong verbal and written communication skills.
• Configure and support platforms such as Zoom, Microsoft Teams Rooms, Cisco Webex, and Google Meet.
• Set up and troubleshoot hardware codecs (HP‑Poly, Cisco) and soft‑codec rooms.
• Configure USB‑based VC systems and all‑in‑one bars (Logitech Rally, HP‑Poly Studio, Neat, Crestron).
• Deploy firmware updates and manage IP control interfaces.
• Read and follow engineering drawings and system schematics.
• Train users on AV systems and conferencing tools.
• Provide clear status updates and issue reports.

• Inspire co‑workers to attain goals and pursue excellence.
• Identify opportunities for improvement and make constructive suggestions for change.
• Comply with and help enforce IMT standard policies and procedures.
• Demonstrate ethical conduct, confidentiality, personal effectiveness, and credibility.

• Consistently acknowledge and appreciate each team member’s contributions.
• Willing to help fellow team members when necessary.

• Dress code set by the client; adhere to policies and maintain a presentable and professional appearance.
• Work involves extended periods of sitting.

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Job Types: Full‑time, Contract

Pay: $ – $ per year

Work Location:

In person