Specialist Technical Operations and Support

Job Title

Specialist Technical Operations and Support

Syracuse, NY

$62,400 - $75,000

Standard University business hours: 8:30 am - 5:00 pm (academic year); 8:00 am - 4:30 pm (summer). Hours may vary based on operational needs.

The Specialist Technical Operations and Support reports to Campus Safety and Emergency Management Services (CSEMS) and supports the technical priorities of CSEMS. The position is responsible for the code-based maintenance of all software utilized by the Department, as well as integration between software.

Bachelor’s degree or comparable education and work experience in information technology, computer science, or similar field(s) preferred. 3+ years relevant experience in information technologies/computer science preferred.

Basic understanding of networking, IT hardware, software and wireless technologies. Basic understanding of web application design and development. Experience with SQL, HTML, CSS, C#, JavaScript, and Cold Fusion language preferred. Well-developed technical and written/oral communication skills; ability to analyze information/data, provide advice, opinions, and counsel utilizing problem-solving skills.

• Provide on-call technical support to troubleshoot the department’s critical software/integration.
• Coordinate with Administrative Computer Systems (ACS) and unit resources to support DPS in-car video systems, body-worn cameras, key and service weapon automated retrieval system, CSEMS-issued cellular phones, applications and procedures related to the University-wide video security and electronic access control systems.
• Provide software support for  management databases, campus-wide camera/electronic card access systems, and critical integrations between software.
• Periodically conduct training for all CSEMS personnel to ensure every software system is being utilized to its full capabilities.
• Document modifications to code-based systems and programs, including building security systems, camera and electronic access control locations, and system integrations.
• Research, recommend, install, and support new software applications or upgrades.
• Assist in producing and analyzing query-based data reporting as requested.
• Serve as a liaison with Administrative Computing Services (ACS) for desktop (software) supported needs.
• Other duties as assigned.

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.