Product Support Specialist Job Syracuse area,City of Syracuse New York USA,IT/Tech

Location: City of Syracuse

Job Type

Full-time

Overview

The Fulton Companies is a private multi-national group of companies headquartered in Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry‑cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Values

HEART:

Honesty and Integrity
Effective and Results Oriented
Always customer focused
Respectful and considerate
Team Player

Benefits

Competitive compensation
Onsite fitness club
Retirement plan
Health insurance
Dental insurance
Vision insurance
Voluntary disability insurance
Voluntary life insurance
Employee assistance program
Vacation time
Paid holidays
Profit share bonus

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Overall Responsibility

The Aftermarket Product Support Specialist is responsible for providing support to the customers through tasks to meet and exceed customer expectations (internal and external) in a manner that is consistent with the Fulton HEART values and operating philosophy. This includes communication with customers and internal teams to determine which level of support is needed relevant, to parts, technical support, field service or training.

Accountabilities

Aftermarket Support – Assist the aftermarket team with order entry, invoicing, filing, reporting, and customer communications.

Shipping – Carry out tasks that assist the aftermarket shipping team, such as retrieving and packaging parts, and processing shipments using UPS or Fed Ex software.

Support Domestic & International Customers with price quotes and part identification.

Continuously provide information and technical support to identify customer needs.

Provide outstanding customer care and interactions.

All other administrative or general office support related duties as assigned.

Qualifications (Education, Certifications and Required Experience)

Minimum high school diploma or GED.

Experience with Microsoft Office Applications.

3 years+ product experience (Fulton direct preferred).

Prior Customer Service experience preferred.

Demonstrated Critical Competencies

Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.

Customer Orientation – The ability to demonstrate concern for satisfying one's internal and/or external customers.

Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it.

Thoroughness – Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Multitasking – Ability to handle a variety of multiple tasks daily.

Physical Requirements

Repetitive Motion – Substantial movement/motion of the wrists, hands and/or fingers.

Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.

Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site.

Vision – Visual acuity is required to view a computer terminal and to analyze data.

Salary

$22 - $33 / Hour

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