NOC Analyst​/Network Operations Analyst

Summary

• Monitor network health and alarms using network management tools in a 24x7 NOC environment.
• Analyze, triage, elevate, and resolve network incidents within defined SLA timelines.
• Create and maintain accurate incident tickets with detailed documentation.
• Provide technical updates to internal teams and management regarding network incidents.
• Perform proactive network monitoring to detect and address issues before they impact service.
• Coordinate with operations, engineering, and technical support teams for incident resolution and ongoing support.
• Track incidents from initiation through closure, ensuring timely follow-up and resolution.
• Support and contribute to process improvement and operational efficiency initiatives.
• Utilize strong knowledge of TCP/IP, subnetting, OSI model, and troubleshooting techniques.
• Use incident management and ticketing systems to manage network issues.
• Communicate effectively, both verbally and in writing, in a fast‑paced, multitasking environment.
• Work rotational shifts, including nights and weekends, and occasionally travel as required.