It Support Specialist

* This is a 3-6 month contract with opportunity for extension*
Description
As a part of a their Hyper Care initiative, we're looking for well-rounded Technicians with Networking Experience and strong technical support, to join their teams supporting users primarily through remote/telephony for Healthcare devices and upgrades.
Primarily - telephony-based troubleshooting and support for the Trio (intraoral scanners) and Digital Denture technology.
Will also be responsible for the hardware aspect and be trained in the depot/hands-on portion for these devices as well.
Our client is looking to supplement current staff by adding a dedicated Technicians to support the roll out specialized medical devices for companies new technology initiatives. They are upgrading from a software version 1 to version 3.
Following standard Operating Procedures to assist in post-install support and configure windows.
These Technicians will then be responsible to assist with issues working with vendors.
This individual will need to be familiar with networking, cabling and remote tools including Team Viewer and Bomgar.
These candidates will need to be onsite at their East Syracuse office Monday-Friday from 8-5pm.
Top Skills:
1. Experience in the Help Desk/Call Center + Familiarity with Hardware
2. Help Desk support in a Windows Environment
a. Know where Control panel options are
3. Basic Networking Understanding -- Understanding IP addresses
a. Can route into cisco Meraki and find IP addresses
Skills
Support, Hardware, Imaging, Inventory, Troubleshooting, windows, Configuration, Cable installation, Hypercare Support Specialist, Cable, Technical support, Help desk
Top Skills Details
Support,Hardware,Imaging,Inventory,Troubleshooting,windows,Configuration,Cable installation,Hypercare Support Specialist
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $23.00 - $27.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Final date to receive applications
This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a…