System Support Analyst; IT Help Desk

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Regular Full-Time Computer Employee Syracuse, NY, US

2 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

System Support Analyst (IT Help Desk)

G&C Food Distributors is a leading re-distributor of refrigerated, frozen, and dry food. We store and deliver more than 4,000 food items to meet the needs of our customers across 28 states and 35 countries internationally.

Monday through Friday, 8:30 AM - 5:30 PM

G&C Foods is seeking a System Support Analyst to join our IT team and support critical business operations across the company. This is a hands‑on, high-visibility role where your work directly impacts users and business performance every day. In this position, you will interact with G&C associates and customers to resolve technical system issues while becoming knowledgeable in the configuration, support, and use of a variety of technical systems.

Responsibilities include workstation technical support, business applications support, systems administration, help desk support, software configuration administration, and testing and validation, as needed, to ensure reliable and efficient system performance.

• Manage and support G&C's computer systems on a day-to-day basis by investigating, troubleshooting, and resolving technical issues, including critical incidents, while leveraging available IT resources as appropriate.
• Provide desktop and workstation support, including deploying, configuring, upgrading, and maintaining PCs, laptops, mobile devices, peripherals, and software in existing environments.
• Administer user accounts, groups, permissions, and access within Microsoft 365, Active Directory/Entra, ensuring appropriate access controls and security.
• Install, configure, test, and support new hardware, software, tools, and technologies while evaluating interoperability, system impact, and software licensing compliance.
• Perform system administration tasks, including system performance audits, software updates, configuration changes, and identifying opportunities to standardize processes and automate routine tasks.
• Provide first-line technical support and training to associates, answering questions, researching complex issues, and ensuring users can effectively utilize technology and business applications.
• Work collaboratively with the IT team to diagnose and resolve complex technical issues while delivering timely support to associates and customers.
• Maintain the security and integrity of computer systems by following established policies, configuring systems appropriately, and taking proactive measures to prevent unauthorized access.
• Participate in after‑hours support by responding to operational issues and on‑call requests as needed.
• Perform other duties and special projects as assigned.

• 2–4 years of experience in IT support, help desk, or a related technical support role preferred.
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory/Entra, and general desktop troubleshooting.
• Associate's degree in a technical field or equivalent combination of education and hands‑on experience preferred.
• Technical certifications such as CompTIA A+, Network+, or similar certifications are preferred.
• Experience working in a fast‑paced, operations‑driven environment.

• Strong troubleshooting and problem‑solving skills with the ability to diagnose and resolve technical issues.
• Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills with the ability to explain technical concepts to users of varying technical backgrounds.
• A customer‑focused mindset with a positive attitude and commitment to delivering excellent support.
• Ability to work collaboratively with teammates while taking ownership of assigned work.
• Self‑motivated, eager to learn new technologies, and willing to adapt to…