Hypercare Support Specialist

Description
As a part of a their Hyper Care initiative, we're looking for a well-rounded Tech with Networking Experience and strong technical support , supporting users primarily through remote/telephony for Healthcare devices and support.
Primarily - telephony-based troubleshooting and support for the trio and digital denture projects (see below under additional info).
Will also be responsible for the hardware aspect and be trained in the depot/hands-on portion for these devices as well.
Our client is looking to supplement current staff by adding a dedicated Technician to support the roll out specialized medical devices for companies new technology initiatives.
Following standard Operating Procedures to assist in post-install support and configure windows.
These Technicians will then be responsible to assist with issues working with vendors.
This individual will need to be familiar with networking, network cabling and remote tools including Team Viewer and Bomgar.
These candidates will need to be onsite at their East Syracuse office Monday-Friday from 8-5pm.
Top

Skills:

1. Experience in the Help Desk/Call Center + Familiarity with Hardware
2. Help Desk support in a Windows Environment
a. Know where Control panel options are
3. Basic Networking Understanding -- Understanding IP addresses
a. Can route into cisco Meraki and find IP addresses
Skills
Support, Hardware, Imaging, Inventory, Troubleshooting, windows, Configuration, Cable installation, Hypercare Support Specialist, Cable, Technical support, Help desk
Top Skills Details
Support,Hardware,Imaging,Inventory,Troubleshooting,windows,Configuration,Cable installation,Hypercare Support Specialist
Additional Skills & Qualifications
SCREENING QUESTION (CAN USE TO SCREEN BUT DO NOT SHARE):
Person send a document that's stored on a network file server, unable to open that file...
- Looking for somebody who can come up with 4 potential Scenarios of what could go wrong or "points of failure"
1. Experience in the Help Desk/Call Center:
2. Help Desk support and Windows Environment:
a. Know where Control panel options are
3. Basic Networking Understanding -- Understanding IP addresses
a. Can route into cisco Meraki and find IP addresses
Soft Skills
- Ability to take initiative and multi-task
- Hard work, good communication and reliability
- Soft skills and customer service
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Syracuse, NY.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Syracuse,NY.
Final date to receive applications
This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider…