Technical Account Manager

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. After closing our Series A lead by Khosla Ventures in Q1 2024, we are in the hyper-growth phase and looking for motivated people to complement our team.

Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe, and we have a remote-first work culture.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+40M virtual clusters created by users, vibrant Slack community with +3,000 members, +5k Git Hub stars).

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue, 4.6x ARR growth over the past 12 months), and our customer base now includes some of the biggest companies in the world including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

Working on developer tools and open-source technology is part of our DNA.
We are the maintainers of several popular open-source projects, including:

• vCluster
  - Virtual Kubernetes Clusters, a certified Kubernetes distribution with 40M+ downloads:

• Dev Pod
  - Code spaces but open-source, client-only, unopinionated was #1 on Hacker News twice after launch, +8,000 Git Hub stars:(Use the "Apply for this Job" box below)..sh

• Dev Space - CNCF Sandbox Project, 4,000+ Git Hub stars:.sh

Our customers include Core Weave, Shipwire, Go Fund Me , and several Fortune 500 companies, including one of the biggest chip manufacturers, one of the Big 4 audit and consulting firms, one of the biggest US financial institutions, and others.

• Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.

• Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.

• Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.

• Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.

• Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and Dev Ops principles.

• Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.

Essential Qualifications

• Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.

• Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and Dev Ops tools.

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.

• Demonstrated ability to solve problems and adapt in rapidly changing environments.

Preferred Qualifications

• Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.

• Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).

• A passion for open-source and contributing to the Kubernetes community.

• Experience in a startup or fast-paced tech company.

We offer the following benefits:

• Competitive Salary:
  We offer a competitive compensation package, including equity.

• Platinum-Level Insurance:
  Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

• Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.

• Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.

Since we are a fast-moving startup, you will not…