Associate Director, Technical Services

Associate Director, Advancement Technical Services

Location: Campus

Pay Range: $82,000 - $87,000

Staff Level: S5

FLSA Status: Exempt

Hours: Standard University business hours: 8:30am – 5:00pm (academic year). 8:00am – 4:30pm (summer). Hours may vary based on operational needs.

Job Type: Full-time

• A Bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience
• Five (5) or more years of relevant experience in information technology, with demonstrated progression of responsibility
• Extensive and up-to-date technical knowledge of computer hardware, software applications, Windows and Mac environments, networks, server administration, enterprise storage, and cloud-based infrastructure
• Demonstrated supervisory or team leadership experience, including performance management and professional development of direct reports
• 1‑2 years working with a ticketing system such as Jira or equivalent required; development experience within Jira cloud is a plus
• Experience managing or implementing a CRM platform is required
• A valid driver’s license is required.

• Experience administering and maintaining on‑premises and cloud‑based server infrastructure, including Windows Server and Active Directory environments
• 1‑2 years managing Tableau Server accounts, dashboard access, and data ownership
• Experience implementing and maintaining security policies across server, endpoint, and user account environments, including Power Shell scripting for automation
• 1‑2 years of experience implementing PCI‑compliant systems including check scanning, credit card processing, and scanning services
• 1‑2 years of experience supporting hybrid events using Teams, Zoom, or comparable platforms
• Demonstrated experience leading small to mid‑size technology training or implementation initiatives
• Experience evaluating and implementing cloud resources from Microsoft and other platforms
• Demonstrated experience with Microsoft Azure, SharePoint, and comparable environments, especially as related to end‑user access, development, and security
• Strong communication skills with the ability to translate technical concepts for non‑technical audiences
• Proven ability to lead and develop technical staff.

• Staff and Team Management:
  Directly supervise and evaluate technical services staff positions and/or student workers, including conducting performance reviews, providing ongoing professional development guidance, and assigning and monitoring day‑to‑day work. Establish priorities, set quality standards, and ensure consistent service delivery across the team. Serve as a resource and escalation point for the team on complex or ambiguous technical challenges, fostering a collaborative, accountable, and service‑oriented work culture.
• Enterprise Infrastructure and Server Administration:
  Administer and maintain AEA’s on‑premises and cloud‑based server infrastructure, including Windows Server environments, Active Directory, and Tableau Server (Data Insights). Evaluate, recommend, and implement architectural improvements to server and infrastructure systems in alignment with University’s OneIT standards, security requirements, and AEA operational needs. Ensure system uptime and availability consistent with divisional service level expectations.
• Hardware Lifecycle and Endpoint Management:
  Create and maintain hardware allocation assignments, inventories, and replacement cycles consistent with budget allocations. Oversee procurement, build, and deployment of all IT equipment including Windows desktops, laptops, and mobile devices. Evaluate emerging hardware technologies and recommend acquisition and implementation as appropriate. Implement and enforce University hardware security protocols to ensure current and future functionality across all endpoints.
• End User Support Oversight:
  Evaluate, triage, assign, and elevate end‑user support requests to ensure all AEA staff, student workers, and senior leadership have timely resolutions to technology challenges. Oversee the Orange Tracker ticketing platform, ensuring full documentation of responses and appropriate use…