IT Field Technician

Responsibilities

• Provide excellent customer service via phone, remote, and on‑site technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self‑fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user account setup
• Run network lines, punch down cable, and terminate RJ45 connections
• Provide Saturday coverage as part of an on‑call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server‑based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer;
  Microsoft Office 365;
  Apple OS, and more

• 1‑2 years of tech support experience
• 1‑2 years of customer service experience
• Bachelor’s degree in Information Technology or Computer Science preferred
• Must have reliable transportation

• Technical support
• Troubleshooting
• Configuration
• Administration
• Network configuration
• Diagnostic procedures
• Maintenance tasks
• User training
• Password resets
• Drive mapping

• Customer service
• Communication
• Problem‑solving
• Interpersonal skills
• Attention to detail
• Time management
• Adaptability
• Teamwork
• Organization
• Responsiveness