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Customer-Focused IT Help Desk Pro
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-07-20
Listing for:
Community Bank, N.A.
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Community Financial System, Inc. (CFSI) is seeking a Help Desk Specialist to join Community Bank, N.A. in Upstate New York.
The role provides front-line technical support to users, troubleshoots issues with computers, software, and hardware, and ensures consistent customer value and SLA adherence. Responsibilities include handling inquiries via phone, escalating complex issues, and guiding users through problem resolution while maintaining excellent service standards.
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