Computer Consultant II
Job in
Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-07-23
Listing for:
Syracuse University
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Beyond front-line support, this position performs Azure/Entra and system administration, mentors and develops technical staff, maintains documentation and standard operating procedures, and provides project management support for technology initiatives across SII. The Computer Consultant II also leads on-site and off-site technology support for conferences, seminars, training sessions, and special events, and serves as a liaison to cross-campus IT strategy groups. The consultant works independently across multiple campus and off-site locations and may be required to work some non-business hours to meet event needs and complete system updates.
Education and Experience
* Bachelor's degree in Information Technology, Computer Science, or a related field required, or an equivalent combination of education and experience.
* Three to five years of relevant experience in IT support, system administration, and end-user/desktop support, including supporting desktops, laptops, and mobile devices in a large or enterprise environment.
* Experience with software deployment and participation in enterprise-level technology projects.
* Experience using a help desk ticketing system to track, prioritize, and resolve requests.
* Relevant professional certifications preferred.
* A valid driver's license is required, as the position provides occasional on-site desktop support at off-site division locations; event and technical support may also require some non-business hours.
Skills and Knowledge
* Proficiency supporting current versions of Windows, macOS, and mobile (iOS and Android) devices in a networked environment, including remote help desk support and troubleshooting.
* Standard platform management methodologies - systems imaging, remote administration, centralized directory services, and policy-based systems management.
* Active Directory and Microsoft Azure/Entra administration (group policy and identity/access management) and Microsoft 365/Office 365 support.
* Power Shell scripting required;
Python and SQL a plus.
* Windows Server administration; virtual server management with vCenter and vSphere a plus.
* Supporting Microsoft Teams and Zoom for in-person, hybrid, and remote meetings and events.
* SharePoint administration, help desk ticketing systems, and a basic understanding of firewalls, network security appliances, and network protocols.
* Familiarity with AI tools such as Microsoft Copilot, Google Gemini, and Claude for enhancing workflow and end-user support.
* Excellent customer service and written/verbal communication, with strong documentation skills and the ability to explain technical topics to end users in plain language.
* Self-starter able to work independently, multitask across concurrent projects, meet deadlines, and handle confidential and sensitive information.
Responsibilities
* Lead the SII/NVRC technical staff team, acting as the second-level escalation point for help desk requests requiring specialized expertise.
* Oversee day-to-day help desk operations and ensure end users across the division receive accurate, timely support for servers, desktops, laptops, mobile devices, peripherals, operating systems, and applications.
* Ensure technical staff remain trained on new technologies, emerging security threats, and productivity improvements, and take an active role in mentoring staff so their roles remain valuable learning experiences.
* Work with the Director of IT to plan, prioritize,…
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