Functional Business Analyst

Job Description

Syracuse University's Information Technology Services (ITS) is seeking a skilled and experienced Functional Business Analyst to serve as the subject matter expert for the People Soft Campus Solutions Campus Community module, as well as managing other ERP related projects. This position plays a central role in sustaining the integrity, performance, and evolution of the University’s enterprise ERP environment and serves as a critical bridge between technical development teams and the business stakeholders they serve.

This is a project-forward role with approximately 40% of effort directed toward operational system maintenance and support, and 60% dedicated to strategic initiatives, system upgrades, new implementations, and ongoing accessibility and security improvements. The right candidate brings People Soft expertise, a talent for translating complex technical concepts into clear and actionable solutions, and the discipline to manage multiple competing priorities in a fast-paced higher education environment.

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field required.
• Master’s degree preferred.
• Equivalent combination of education and experience considered.

• Three (3+) years with People Soft HCM, Campus Solutions, or Financials;
  Campus Community preferred.
• Familiarity with People Soft security, administration, and integration technologies (Integration Broker, web services, file layouts).

• Strong requirements gathering; ability to produce functional specifications, use cases, and SDLC documentation.
• Data analysis skills with ability to interpret complex datasets.

• Advanced SQL and database concepts; proficiency in Microsoft Office Suite (Excel, Word, Visio).
• Working knowledge of AI tools to streamline processes; ability to identify opportunities to reduce manual effort.
• Working knowledge of AI-powered tools and their potential to streamline and improve business processes. Ability to identify opportunities where AI solutions can reduce manual effort and support data-driven decision‑making. Familiarity with AI assistants (such as Anthropic’s Claude, Microsoft Copilot, ChatGPT, or similar tools) and a willingness to apply them in functional analysis and documentation activities.

• Strong project management, communication, facilitation, and problem‑solving skills.
• Collaborative, customer‑focused, and able to work independently.

• Familiarity with higher ed processes, student lifecycle, SIS best practices, and Fluid UI.
• CBAP or PMP certification; knowledge of WCAG accessibility and compliance (FERPA, Title IV, IPEDS, Clery, ISO).

• Serve as the University’s functional expert for the Campus Community module.
• Configure and maintain delivered People Soft functionality to university departments on Campus Solutions data models and the government regulations.
• Support the Campus Community module.
• Gather and document business requirements.

• Provide expert functional and technical consultation to university departments.
• Lead and contribute to strategic initiatives including accessibility improvements, security de‑customization projects, and the implementation of delivered Oracle tools such as Page and Field Configurator, Data Masking, and Track Changes.
• Support the integration of People Soft systems with cloud‑based vendor solutions and third‑party platforms, including Slate for admissions and SU Mobile via Modo Labs, ensuring that data flows accurately between systems and that integrations are implemented to institutional standards.

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.