Tehcnical Support Specialist

Technical Support Specialist

- Location:

Syracuse, NY (On-Site)

Overview We are seeking an experienced Technical Support professional to join a medical imaging engineering team supporting more than 1,200 healthcare locations nationwide. This position plays a critical role in supporting imaging technology, troubleshooting technical issues, coordinating vendors, and ensuring locations remain operational.

This is not a traditional help desk position. We are looking for an individual with strong troubleshooting skills who can independently investigate software, hardware, networking, and application issues while managing tickets from initial intake through resolution.

The ideal candidate will have a combination of desktop support, systems support, networking, customer service, and coordination experience.

• Provide Tier II/Tier III technical support for medical imaging systems and related applications
• Troubleshoot software, hardware, desktop, network, and connectivity issues
• Provide remote technical support to healthcare locations across the country
• Analyze and diagnose technical problems to determine root cause and resolution
• Escalate and coordinate support activities with third-party vendors and manufacturers
• Manage support tickets throughout the full lifecycle, ensuring timely follow-up and resolution
• Coordinate field technician dispatches, scheduling, equipment replacement activities, and maintenance visits
• Support software deployments, device rollouts, upgrades, testing, and implementation projects
• Document troubleshooting activities, resolutions, and customer interactions
• Identify opportunities for process improvement and operational efficiencies
• Assist with hardware staging, configuration, and validation activities

• 3+ years of experience in Technical Support, Desktop Support, Systems Support, Application Support, or a related IT support role
• Strong Windows workstation administration and troubleshooting experience
• Experience supporting software applications, desktop hardware, and end users
• Strong understanding of networking fundamentals including TCP/IP, LAN connectivity, switches, cabling, and device communications
• Experience diagnosing and resolving application and connectivity issues
• Excellent communication, customer service, and documentation skills
• Experience working with vendors and third-party support organizations
• Ability to prioritize and manage multiple technical issues simultaneously
• Proven ability to independently troubleshoot complex issues and drive resolution

This is a Contract position based out of Syracuse, NY.

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Syracuse,NY.

This position is anticipated to close on Aug 6, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.