Assessment and Reporting Manager

The Operational Excellence Department at Syracuse University Libraries seeks an Assessment and Reporting Manager to provide analytical leadership across library departments, with emphasis on assessment, analytics, and reporting. This role leads data collection, analysis, reporting, and visualization to inform decision-making, while managing analytics and assessment with a broad view of the Libraries' strategic milestones.

Under the direction of the Executive Director, the Manager oversees survey, assessment, and analytics processes; maintains strategic plan metrics; ensures consistent data collection, documentation, and storage, prepares dashboards, reports, and data summaries in accessible formats. In collaboration with partners, the Manager designs and implements assessment projects using quantitative and qualitative methods, administers surveys, analyzes feedback, and identifies trends.

The Manager evaluates processes, recommends improvements, and guides implementation. The role supports budgeting and financial operations, monitors expenditures, assists with estimated finals, and develops complex spreadsheets and financial models. This position supervises staff, supports special projects, and provides backup to the Executive Director.

Application Review Timeline:

Applications will be accepted on a rolling basis until the position is filled. However, priority consideration will be given to those received by April 30, 2026, as application review will begin on that date.

Library | Libraries

Education and Experience

Required Qualifications

* Bachelor's degree or equivalent plus 5-8 years of experience in data coordination, assessment, or library operations, preferably in an academic environment.

* Proven supervisory experience, including managing staff, delegating tasks, and fostering team development.

* Strong analytical, research, and problem-solving skills; able to work with students, faculty, staff, and administrators.

* Proficiency with databases, reporting systems, Microsoft Office, and familiarity with Tableau, Alma (Oracle Analytics), Google Analytics, Qualtrics, Excel, or similar tools.

* Ability to work independently, collaboratively, and adapt in a dynamic environment.

Preferred Qualifications

* 5 plus years of supervisory experience.

* Background in academic libraries or higher education.

* Experience designing and completing surveys (e.g., ACRL, ARL) and improving processes through technology.

Skills and Knowledge

Qualifications & Skills

* Advanced proficiency in MS Office Suite, Adobe Prof. Suite, Excel, People Soft (or similar systems), and university budget systems (FAB).

* Skilled in Tableau, Oracle Analytics (Alma reporting tool), Google Analytics, Qualtrics, Springshare databases, and AI tools (e.g., Claude, ChatGPT) to improve operations, reporting, and data visualization.

* Demonstrated expertise in research, data collection, analysis, and interpretation, with the ability to present findings clearly and accurately.

* Strong organizational, project mgt, and prioritization skills; able to manage multiple projects/deadlines effectively.

* Excellent written and verbal communication skills, including advanced proofreading ability.

* Experience overseeing operational budgets and reporting processes.

* Skilled in maintaining accurate records, reports, and documentation.

* Strong analytical and research design skills, including survey development/implementation.

* Proficient in data extraction, reporting, visualization, and large-scale data management.

* Adaptable to emerging technologies and continuous process improvement, with a broad understanding of academic and library environments.

Responsibilities

Analytics and Reporting

* In collaboration with the Executive Director, manage day-to-day budget and payroll operations, including providing advice and feedback to department heads, process approvals within established budgets; oversee financial tracking across multiple budget accounts; and assist with estimated finals and institutional financial reporting. Serve as backup to Executive Director.

* Oversee and serve as the go-to person for department heads for survey, assessment, and related collaborative…