Business Systems Manager

Job Description

Must be a US Permanent Resident or Citizen.

We are unable to sponsor currently.

Job Title:

Business Systems Manager

Location:

Syracuse, NY (On-site)

Job Type: Full-time, direct hire

Salary Range: 85, annually, depending on experience

The Business Systems Manager is a strategic and hands-on leader within the IT team, responsible for planning, implementing, supporting, and continuously improving core business applications. This role oversees enterprise-critical systems such as ERP, WMS, EDI, and other integrated platforms, ensuring that technology solutions align with organizational objectives and deliver maximum value. Acting as a bridge between IT and business operations, this position plays a central role in system strategy, execution, and support.

• Oversee the full lifecycle of business-critical applications, including selection, configuration, implementation, integration, upgrades, and user support.
• Lead cross-functional projects involving system rollouts, enhancements, and integrations across ERP, WMS, EDI, and eCommerce platforms.
• Manage all aspects of EDI, including mapping, integrations, onboarding new trading partners, and monitoring/troubleshooting daily transaction flows.
• Apply project management practices such as scoping, coordination among teams, timeline management, and stakeholder communication.
• Evaluate, plan, and execute new system implementations or upgrades, including budgeting, testing, training, and deployment.
• Partner with business leaders to identify needs and recommend system-based solutions.
• Manage relationships with software vendors, consultants, and integration partners.
• Ensure data integrity and consistency across integrated systems, including both back-end and customer-facing platforms.
• Develop and maintain API connections between cloud and on-premise systems.
• Create and maintain documentation on system processes, data flows, and configurations.
• Monitor system performance and utilization; identify opportunities for improvement or automation.
• Stay current on emerging technologies relevant to enterprise applications, supply chain, and digital commerce.

• Bachelors degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).

• 5+ years in IT or systems-related roles, with at least 2 years focused on business applications or enterprise systems.
• Demonstrated success leading projects and collaborating across departments.
• Experience working with third-party vendors and consultants.

• Strong knowledge of ERP, WMS, EDI, and eCommerce systems; integration experience preferred.
• Familiarity with relational databases (e.g., SQL Server), APIs, and data structures.
• Exposure to programming or scripting (C#, .Net, or equivalent) a plus.
• Experience with BI/reporting tools (Power BI, Tableau, or similar).

• PMP, ITIL, or ERP-related certifications a plus.

• Strong analytical and problem-solving abilities with a process-oriented mindset.
• Excellent communication, documentation, and organizational skills.
• Ability to build effective relationships across technical and non-technical teams.

Why Join Us?

This is an opportunity to take ownership of enterprise-critical systems in a highly collaborative, growth-oriented environment. You will have direct impact on digital transformation initiatives, supply chain operations, and business efficiency while partnering with leadership to shape the organizations future technology roadmap.

Salary Type:
Annual Salary

Salary Min: $ 85000

Salary Max: $ 105000

Currency Type: USD