System Administrator I

Systems Administrator I
- Full Time Exempt

The Rescue Mission is seeking a full-time Systems Administrator to work in our IT dept. in Syracuse, NY
. The Systems Administrator I provides direct user support, including detailed updates in ticketing system. This position creates and maintains high-quality user, system and problem documentation, as well as configures, installs and maintains hardware and software in a Windows environment and iPad and PC-based Point of Sale hardware at our Thrifty Shopper and 3fifteen stores. The Systems Administrator I researches hardware and software, makes purchasing recommendations, identifies issues and recommends solutions.

Ongoing training provided. This position will be required to participate in low volume On-Call rotation.

• Monitor helpdesk, provide prompt and accurate user support.
• Provide detailed ticket updates on a daily basis.
• Create and maintain timely, high-quality user, system, and problem documentation.
• Use and follow department documentation to complete tasks.
• Research hardware and software, make purchase recommendations.
• Configure, install and maintain a wide variety of hardware – Windows desktops, laptops and servers, iPads, digital signs, security cameras, printers, Meraki network equipment.
• Make recommendations for improvement based upon reported or potential problems.
• Perform server maintenance, install and update server software.
• Participate in department meetings, providing input and suggestions.
• Configure, install and maintain iPad and PC-based Point of Sale hardware.
• Clear written and verbal communication with users, teammates and vendors.
• Assist departmental management with development of systems standards, strategic directions and priorities.
• Must be available after hours to accept and respond to any on-call emergencies.
• Regular and predictable in-person attendance is an essential requirement of the job.
• Performs other related duties as required.

• Associate's degree in Information Systems or equivalent experience required.
• Valid NYS Driver License and access to personal vehicle required.
• Reliable home internet required.

• High level of detail orientation, troubleshooting, and communication required.
• Ability to work independently and within a team.
• Demonstrates capacity for organization, prioritization and management in a dynamic environment.
• Writes and speaks clearly and concisely.
• Able to understand and execute written and verbal instructions.
• Positive, effective and professional customer service skills.

$62,400 annually

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

• Transparent & Open Communication – The Rescue Mission encourages honest and open communication at all levels. Input and feedback are sought from all employees.
• Work/Life Balance – We are encouraged to meet our professional goals and perform at our best, but also enjoy a fulfilling life outside of the work environment.
• Continued Growth & Learning – Our organization adapts to change by providing training and development in rapidly evolving areas. We believe in routine training to improve efficiency and instill positive attitudes.
• Team Spirit – We are valued for our talents, dedication and hard work as individuals and as an overall team. This ultimately leads to a strong sense of unity among each and every one of us.

We are focused on taking care of our employees with the same caring values we have for our clients. The Rescue Mission offers a comprehensive benefits package for both our full-time and part-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account – FSA
• Company Paid Group Term Life Insurance

• Supplemental Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Career Development and Growth Opportunities
• Short Term Disability
• 401(K) Plan that includes employer contributions

• Personal Illness, Accident & Cancer Insurance
• Discounted Auto, Home & Renters Insurance
• 529 NY State College Savings Plan
• Employee Assistance Plan
• Empower Credit Union Membership
• Thrifty Shopper Employee Discount