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IT Operations Lead — ITSM & Automation Champion
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-08-30
Listing for:
Jma Wireless
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
JMA Wireless is seeking an IT Operations Manager to own day-to-day IT services, lead the help desk, and expand the ITSM platform from Fresh service toward Enterprise Service Management. You will shape service processes, workflows, and standards while guiding a team focused on reliability and cost efficiency.
The role requires hands-on ITSM, automation, and strong leadership to mature IT services across the business and manage budgets, vendors, and SLAs in a fast-growing environment.
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