IT Support Specialist

Liberty Resources is seeking motivated IT Support Specialist to join our team.

About Us:

Liberty Resources is a dynamic and growing human services agency that is a great place to work!

Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of excellence, integrity, diversity, self-determination, service, innovation and fiscal responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization.

Essential Job Functions

• Provide timely in-office and remote front-line support for Windows computers, printers, mobile devices, peripherals, wireless and network connectivity, email, collaboration tools, and other assigned technology.
• Receive, triage, document, route, and resolve incidents and service requests in Fresh service; maintain accurate notes, ownership, follow‑up, and user communication through closure.
• Use Connect Wise Screen Connect to provide secure remote troubleshooting, assistance, and end‑user guidance; elevate issues involving the remote‑support platform itself when appropriate.
• Configure, deploy, replace, and troubleshoot desktops, laptops, network printers, mobile devices, headsets, and related peripherals for employees and new hires.
• Support Windows 11 endpoint provisioning and lifecycle activities using Microsoft Intune and Windows Autopilot, including device enrollment, Company Portal, approved application deployment, compliance troubleshooting, device resets, and common provisioning issues; coordinate configuration, policy, or engineering changes with endpoint administrators.
• Support Microsoft 365 applications and related workflows, including Outlook, Teams, SharePoint, One Drive, Forms, Lists, Planner, Loop, and other collaboration and productivity tools.
• Assist users with Microsoft Defender notifications and security prompts, gather relevant information, coordinate remediation, and elevate suspected threats or security incidents; this role does not own security operations.
• Support KnowBe4 security awareness activities, including user questions, training assignments, phishing simulation follow‑up, remedial training coordination, basic reporting assistance, and program documentation.
• Provide user support for Webex Calling, including softphone and headset troubleshooting, voicemail and basic calling features, user guidance, and escalation of call‑flow, carrier, or platform issues to the telecom or vendor owner.
• Perform basic Meraki dashboard‑informed triage and client connectivity troubleshooting for wired and wireless issues, documenting findings and escalating firewall, switch, or network configuration changes to network administrators.
• Provide application support for Keri Systems Client and Axis Camera Station, including client software troubleshooting, approved access or permission assistance, user guidance, and coordination with system owners or vendors.
• Provide first‑line support for Singlewire Informa Cast, including basic notification and endpoint troubleshooting, routine testing, documentation, user assistance, and escalation to system owners, network administrators, or vendors.
• Support onboarding, offboarding, and approved identity and application access requests in a hybrid environment using on‑premises Active Directory and Microsoft Entra  common account, group, authentication, multifactor authentication, device identity, and Entra Connect Sync symptoms; document findings and escalation of directory, synchronization, or replication issues requiring administrative intervention.
• Deliver courteous, clear, and security‑conscious service; create and maintain knowledge articles, procedures, and user guidance; recognize issues outside the…