Export Team Lead

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Regular Full-Time, Syracuse, NY, US

Salary Range: $64,000.00 To $75,000.00 Annually

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

We pride ourselves in being a highly employee‑centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day.

The Export Team Lead is a senior‑level individual contributor who combines export shipment coordination with team leadership and development. This role manages a portfolio of export shipments while providing day‑to‑day guidance, training, coaching, and operational support to Export Coordinators and other team members. Acting as a trusted resource for customers, partners, and internal stakeholders, the Export Team Lead contributes directly to customer retention, revenue growth, team development, and process improvement while serving as a key resource for onboarding, training, and operational continuity.

The position serves as a key step in the leadership path toward Export Supervisor.

• Support customer onboarding, account implementation, and ongoing service excellence.
• Serve as a key resource for resolving complex client, carrier, and supplier issues.
• Support customer retention through responsive communication and operational expertise.
• Reinforce service standards and customer‑focused execution across the team.
• Manage export shipments and maintain a high level of operational performance on assigned accounts.
• Support daily workflow coordination, workload balancing, and team productivity.
• Ensure adherence to Cargo Wise, Global Link, SOPs, and operational best practices.
• Assist with reporting, shipment monitoring, onboarding, and process improvement initiatives.
• Provide operational leadership and continuity during Supervisor or Manager absences.
• Lead resolution of complex shipment, customer, and operational issues.
• Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions.
• Escalate significant operational, compliance, or customer concerns when appropriate.
• Drive continuous improvement in service quality, efficiency, and consistency.
• Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives.
• Communicate priorities, procedural expectations, and operational updates effectively.
• Promote collaboration, cross‑training, and knowledge sharing across the team.
• Support client, carrier, and partner relationships that strengthen operational performance.
• Support timely and accurate billing, file completion, and documentation standards.
• Assist with billing audits, prepayment reporting, collections support, and operational reporting.
• Monitor operational reports and performance metrics to support department goals.
• Maintain accurate shipment records and regulatory documentation.
• Coach, train, and mentor Export Coordinators and new team members.
• Support onboarding, retraining, and individual development planning.
• Conduct quality reviews, audits, and feedback sessions to improve team performance.
• Reinforce accountability, compliance, and operational excellence through day-to-day leadership.
• May oversee up to two…