Import Transportation Coordinator

Responsibilities

• Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
• Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
• Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
• Support customer satisfaction through responsive service and proactive management of shipment risks.
• Coordinate international air and ocean import shipments from booking through final delivery.
• Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
• Maintain accurate shipment records, milestones, and operational data within Cargo Wise and related systems.
• Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
• Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
• Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
• Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
• Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
• Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
• Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
• Support cross-functional initiatives that improve service, efficiency, and operational consistency.
• Assist with onboarding, training, and mentorship of less experienced team members when requested.
• Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
• Ensure shipment documentation, billing information, and operational records are accurate and complete.
• Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
• Maintain compliance with company standards, customer requirements, and financial controls.
• Perform other duties as assigned.

• High school diploma or equivalent
• 2–3 years of experience in international transportation, freight forwarding, logistics, or supply chain operations
• Experience coordinating international air and/or ocean import shipments
• Strong customer service, organizational, and communication skills.

Demonstrates expertise in managing international transportation logistics, including air and ocean import shipments, while ensuring compliance with operational standards and enhancing customer satisfaction through effective communication and problem resolution.