Export Team Lead

Salary range referenced is a general guideline only. Salary differentials are based on geographic location, education/training, years of relevant experience/seniority, merit, qualifications, and market and business considerations.

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.

The Export Team Lead is a senior-level individual contributor who manages a portfolio of export shipments while providing day‑to‑day guidance, training, coaching, and operational support to Export Coordinators and other team members. The role contributes to customer retention, revenue growth, team development, and process improvement, and serves as a key step toward the Export Supervisor position.

• Support customer onboarding, account implementation, and ongoing service excellence.
• Serve as a key resource for resolving complex client, carrier, and supplier issues.
• Support customer retention through responsive communication and operational expertise.
• Reinforce service standards and customer‑focused execution across the team.
• Manage export shipments and maintain a high level of operational performance on assigned accounts.
• Support daily workflow coordination, workload balancing, and team productivity.
• Ensure adherence to Cargo Wise, Global Link, SOPs, and operational best practices.
• Assist with reporting, shipment monitoring, onboarding, and process improvement initiatives.
• Provide operational leadership and continuity during Supervisor or Manager absences.
• Lead resolution of complex shipment, customer, and operational issues.
• Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions.
• Escalate significant operational, compliance, or customer concerns when appropriate.
• Drive continuous improvement in service quality, efficiency, and consistency.
• Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives.
• Communicate priorities, procedural expectations, and operational updates effectively.
• Promote collaboration, cross‑training, and knowledge sharing across the team.
• Support client, carrier, and partner relationships that strengthen operational performance.
• Support timely and accurate billing, file completion, and documentation standards.
• Assist with billing audits, prepayment reporting, collections support, and operational reporting.
• Monitor operational reports and performance metrics to support department goals.
• Maintain accurate shipment records and regulatory documentation.
• Coach, train, and mentor Export Coordinators and new team members.
• Support onboarding, retraining, and individual development planning.
• Conduct quality reviews, audits, and feedback sessions to improve team performance.
• Reinforce accountability, compliance, and operational excellence through day‑to‑day leadership.
• May oversee up to two direct reports, including one‑on‑ones and performance feedback.
• Perform other duties as assigned.

• Consistently meets productivity, workflow, and shipment execution expectations.
• Delivers timely, accurate, and competitive customer and agent quotations.
• Maintains strong documentation quality, data integrity, and file accuracy.
• Supports successful onboarding and development of new team members.
• Builds strong customer, carrier, and agent relationships that support retention and service excellence.
• Demonstrates active leadership through coaching, mentoring, and cross‑functional collaboration.
• Contributes to process improvements that strengthen operational efficiency and team performance.

• Strong knowledge of export operations, U.S. export regulations, TSA requirements, and compliance practices.
• Proficiency with Cargo Wise, Global Link, and freight forwarding systems.
• Export documentation, shipment processing, quoting, and onboarding expertise.
• Reporting, operational analytics, and data management skills.
• Advanced…