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Operations Manager Retail & Store Manager

District Parts & Service Manager

Job in City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listing for: Subaru Distributors Corp.
Full Time position
Listed on 2026-03-10
Job specializations:
  • Management
    Operations Manager, Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 90000 - 115000 USD Yearly USD 90000.00 115000.00 YEAR
Job Description & How to Apply Below
Location: City of Syracuse

SDC is seeking a District Parts and Service Manager (DPSM) residing in the Rochester/Syracuse/Buffalo area. The DPSM supports 13 retailers' daily operations by conducting consultative meetings to enhance the Subaru customer experience and retailer profitability through Subaru programs, resources, and processes.

Responsibilities
  • Conduct monthly business meetings with Retailer Principals and General Managers.
  • Analyze district parts and service performance and develop business plans to achieve purchase objectives.
  • Ensure Retailers utilize Subaru programs and tools to improve customer satisfaction and profitability.
  • Educate Retailers and enforce Subaru warranty and parts policies, including escalation procedures.
  • Coordinate with Subaru of America’s Customer Advocacy Department to resolve customer issues.
  • Assist Retailers with customer handling and business practices to prevent Lemon Law actions, legal expenses, and financial losses.
    • Skills/Qualifications
  • At least 5 years of automotive experience in retail or manufacturer-based fixed operations/aftersales support.
  • Bachelor’s degree or equivalent preferred.
  • Strong relationship-building and respect-commanding abilities with retailer personnel.
  • Financial analysis skills.
  • Flexibility to work a varied schedule and travel within the district.
  • Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
  • Excellent interpersonal, negotiation, and presentation skills.
  • Proficiency in Microsoft 365 Suite.
    • Other Considerations
  • Valid driver’s license required.
  • Ability to lift automotive parts and equipment as needed.
  • Local travel 4-5 days a week with occasional overnight stays; expenses reimbursed.
  • Company vehicle, cell phone, and office equipment provided.

    • Salary Range: $90,000-$115,000 plus monthly performance incentives.

    The Subaru Love Promise

    Subaru and its Retailers aim to make the world a better place, demonstrating love and respect in all interactions.

    SDC is an Equal Opportunity Employer

    Seniority Level
    • Mid-Senior level
    Employment Type
    • Full-time
    Industry
    • Motor Vehicle Manufacturing
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