Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, with more than $4.5 billion in tire and auto service sales.

Retail

Combining automotive repair knowledge with people skills, you will manage customer relationships, serve as a liaison between technicians and customers, select, coach, lead, train and supervise vehicle technicians, and assist with parts, materials and equipment purchases.

$21.63 – $32.45

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback and concerns.
• Develop understanding of business operations in the automotive service environment and use this expertise to enhance efficiency and store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have a valid automotive driver’s license at all times to test drive customers’ vehicles.

• 2‑year degree or equivalent.

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• Daily pay (on‑demand pay) program available.

• Professional Development resources.
• Community involvement opportunities.
• Integrity, teamwork and diversity focus.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.