Senior Program Manager

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Overview

The Senior Program Manager provides strategic leadership and operational oversight for large-scale, multifaceted programs often involving multiple concurrent projects, work streams, and delivery teams. This role requires an experienced professional with 10-15 years of program and project management experience who has successfully led complex initiatives valued at $1M or more within healthcare, mental health, or related settings.

The Senior Program Manager ensures that programs move from concept through planning, execution, evaluation, and scaling with clarity, discipline, and alignment to organizational goals. They apply project management best practices and exceptional communication skills to coordinate internal teams, external partners, and senior leaders. While experience in mental health or suicide prevention is a plus, it is more critical that this person has a record of delivering complex, multi-team programs with excellence.

Program Leadership & Strategy

• Provide overarching leadership for programs composed of multiple interdependent projects and delivery components.
• Translate client priorities into comprehensive program roadmaps with clear milestones, dependencies, and success criteria.
• Experience managing program budgets of $1M+ and ensuring sound resource planning across teams and work streams.
• Guide program development, implementation strategy, and ongoing refinement to support scaling and sustainability.

Program Planning & Governance

• Ensure the creation and maintenance of program-level artifacts, including:
  Program charter, Program plan and roadmap, Milestone/maturity model, Interdependency and risk maps, Decision matrices. Program dashboards and performance reports
• Ensure that all projects within the program adhere to strong project management methodology and best practices.
• Clearly distinguish program-level milestones from project-level tasks and deliverables to ensure alignment across work streams.

Execution & Delivery Oversight

• Oversee multiple internal teams (content, operations, evaluation, training, marketing) and external vendors to ensure smooth program execution.
• Maintain visibility into all project timelines, risks, resourcing issues, and quality indicators.
• Anticipate problems and implement mitigation strategies before they impact delivery.
• Facilitate regular program reviews, cross-team coordination meetings, and status reporting to senior leadership internally and externally.

Stakeholder & Relationship Management

• Serve as the primary program-level contact for internal leadership, clients, partners, and external collaborators.
• Build trusted relationships with senior executives, subject matter experts, and implementation teams, both internal and external.
• Communicate expectations with clarity, foster accountability, and ensure alignment at all stages of the program lifecycle.
• Support change management across teams and client organizations to ensure successful adoption and outcomes.

Quality Assurance, Evaluation & Scaling

• Ensure program quality standards are upheld across all project components and delivery channels.
• Collaborate with teams to build data collection plans, track metrics, and contribute to outcomes reporting.
• Apply Lean and Six Sigma principles to improve efficiency, reduce variation, and enhance the participant/client experience.
• Capture lessons learned and contribute to building scalable frameworks, SOPs, and operational models for future programs.

Required

• 10-15 years of experience in program and project management, with leadership of multi-team, multi-phased initiatives.
• Proven success overseeing programs or large-scale projects valued at $1M+, with…