Management Development Program - Wealth Management, US Markets; Syracuse, NY

Program Overview

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job training (OJT). Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on group project assignments. OJT responsibilities vary by department and are assigned by the department manager.

The position may be responsible for additional projects assigned by the department manager or Leadership Development Manager.

When our clients need financial services outside of their core wealth management solutions, we have the resources to help. Our Wealth Management team will coordinate the delivery of any additional services they need, always with the client’s convenience in mind. We can also recommend more comprehensive options if the client, their family, or their business needs specialized expertise.

• Service the daily transaction needs of wealth clients, including but not limited to problem resolution, overdrafts, account delinquency, wire transfers, book transfers, and account maintenance to ensure they are addressed in a timely manner and to the satisfaction of the client.
• Apply sound, independent judgment and take ownership over operational problems resulting from direct interaction with clients or obtained from the Client Team.
• Resolve routine service issues, with the goal of exceeding client expectations (with the goal of retaining and expanding client relationships).
• Open and onboard new client relationships by getting clients acclimated with our systems and confirming the client has received all necessary information and materials.
• Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners, to contribute to the retention and expansion of existing client relationships.
• Provide sales support to the team for market-specific special projects, such as event coordination, process improvement and sales initiatives.
• Remain current on products and services, internal policies and procedures and external developments, including regulations, which may affect the client and the Bank.
• Review daily department reports to ensure compliance with operation, security, and audit procedures as well as a positive client experience.
• Follow established procedures when the report review identifies an issue to ensure it is resolved.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department. Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback. Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager.

Participate in training throughout the year assignment to learn banking, basic financial skills, technical skills, and leadership/interpersonal skills. Develop a solid understanding of banking functions, processes, and operations.

Participate in group project assignments, working with a team of peers to build relationships within their teams and with project sponsors, internal and external contacts, and senior management. Teams make a presentation to senior management at the conclusion of each project providing recommendations and potential project solutions.

The fundamental skills taught in core training are combined with On-the-Job training based on the incumbent’s assignment. Job specific training teaches departmental policies, procedures, systems, and products. Upon completion of MDP, all…