Services Assoc - Temporary

About us

We are presently seeking four (4) Employee Services Associate 2s in Syracuse, NY. This is a temporary position, lasting no longer than 6 months with an hourly wage of $30.03.

Under general supervision, perform administrative and basic duties including, but not limited to, the following:

• Research, troubleshoot, and resolve simple to complex inquiries, discrepancies and issues in a timely manner
• Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
• Respond to incoming inquiries via phone and email
• Escalate complex inquiries through documented escalation path
• Process transactions and data updates while ensuring data quality related, but not limited:
  • Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.)
  • Miscellaneous changes/updates to employee records
  • On-going maintenance of employee information
• Perform data validation
• Understanding and adherence to internal controls and SOPs
• Assist with testing of system changes or upgrades
• Create/Manage/Resolve incidents/cases within designated case management tool(s)
• Provide job shadow/on-the-job learning
• Facilitate knowledge sharing
• Execute report generation
• Scanning of documents and email management
• Assist on special projects as assigned

Qualifications

• High School Diploma or Equivalent
• Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
• AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred.

• Applicant must successfully pass Company supported assessment (Hire Vue) and meet all performance expectations, as determined by the Company.

Hourly Rate: $30.03 per hour

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.