Production Coordinator

Company Description

Eagle Metalcraft, founded in 1953, is a state-of-the-art manufacturer specializing in precision sheet metal fabrication, CNC machining, welding, powder coating, and custom silk screening. The company delivers durable, high-quality components with a strong emphasis on on-time performance and exceptional customer service. Team members benefit from access to cutting-edge technology, structured training, and opportunities for advancement. Eagle Metalcraft is a Service-Disabled Veteran-Owned Small Business with ITAR compliance and ISO 9001:2015 certification, reflecting a deep commitment to rigorous quality control and industry-leading standards.

The company supports a full range of services from prototype development and production runs to engineering support and contract manufacturing.

The Production Coordinator is responsible for ensuring customer orders are accurately confirmed, documented, and released to production. This position serves as a critical link between Sales, Engineering, Programming, and Manufacturing by creating complete job packets, verifying order information, and ensuring production has everything needed to begin work on schedule.

Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

• Review incoming customer purchase orders for completeness and accuracy.
• Confirm order details with customers when clarification is needed.
• Verify revisions, quantities, due dates, pricing, and shipping requirements.
• Communicate discrepancies to Sales or Management for resolution.

• Create production jobs within the ERP system (JobBOSS).
• Generate and assemble complete production travelers.
• Ensure all required documentation is included, including:
• Customer drawings
• Internal prints
• Material requirements
• Routing information
• Special customer instructions
• Certifications and quality documentation when applicable
• Ordering and kitting of hardware for floor production

• Release accurate job packets to the production floor.
• Coordinate with Programming, Engineering, Purchasing, and Production to ensure jobs are ready for release.
• Monitor pending orders and follow up on missing information.
• Assist in prioritizing urgent customer requirements.

• Maintain accurate production records.
• Ensure document revisions are current.
• File and organize completed job documentation.
• Support ISO and quality documentation requirements.

• Serve as a connection for customers, Sales, Engineering, and Production.
• Communicate schedule changes or order updates.
• Escalate potential issues before they impact production.

• Greet and assist all visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls to the appropriate personnel.
• Manage the front desk and maintain a welcoming reception area.
• Receive, sort, and distribute incoming mail and deliveries.
• Prepare outgoing mail and coordinate shipping as needed.
• Monitor visitor sign-in procedures and notify employees of arriving guests.
• Respond to general inquiries and provide basic company information.

This is an evolving position, expected to be able to adapt to new tasks as they are assigned.

• High school diploma or GED.
• 2+ years in manufacturing or production administration.
• Excellent organizational abilities.
• Strong written and verbal communication skills.
• High attention to detail.
• Ability to prioritize multiple tasks.

• Experience with JobBOSS or another ERP system.
• Familiarity with sheet metal or machining operations.

• Organization
• Time management
• Problem solving
• Accuracy
• Teamwork
• Professional communication
• Multitasking

• Primarily office environment.
• Frequent walking to production areas.
• Ability to lift up to 25lbs occasionally.
• Prolonged sitting and computer work.

This role can be measured by:

• Customer order confirmation turnaround time