LPN, Customer Service Center

Responsibilities

• Assess documents from hospitals, physician’s offices and facilities and enter complete and accurate information in client charts.
• Work closely with CSC RN and CSC RN Team leader.
• Document all necessary information provided by the referral source into the client’s electronic medical record.
• Answer inquiry calls from clients, families, physician offices, community agencies and insurance companies.
• Update referral information as appropriate.
• Perform coding review with proper training.
• Participate in quality improvement activities related to home care planning and coordination.
• Adhere to quality standards including confidentiality of client information.
• Promote positive relationships among referral sources, patients and families.
• Identify problems and report to CSC RN or CSC RN Team leader.
• Attend meetings and conferences as required.
• Perform all other duties as assigned.

• Graduate of an accredited licensed practical nursing program with current New York State Licensed Practical Nurse registration.
• Excellent computer, verbal, and written communication skills.
• Excellent organizational skills with ability to prioritize multiple tasks.
• Excellent customer service for internal and external customers.
• Ability to communicate effectively in English, both verbally and in writing.

• Ability to sit or stand at a desk 90% of the day.
• Visual/hearing ability sufficient to comprehend written or verbal communication.
• Ability to express oneself verbally and in writing.
• Must be able to engage in real‑time phone communication with clients, caregivers, and providers as a core job function.
• Frequently uses a laptop computer to enter orders and obtain product information.
• Bloodborne Pathogens Exposure Category III – Employee who rarely has contact with blood and body fluids.

• Competitive salary ($19.57–$29.35/hour).
• 401(k) with generous employer match.
• On‑site gym (free for all employees).
• Tuition reimbursement for BSN after 6 months of employment.
• Exceptional work/life balance – no rotating shifts.
• Partially funded HSA.
• Employee recognition platform.
• Paid time off, holidays, and extended sick leave.
• Short‑ and long‑term disability.
• Employee assistance program (EAP).
• Much more.

Nascentia Health is an Equal Opportunity Employer (EOE).

Employment is contingent upon negative results of a pre‑hire drug screen.